Hi I recently purchased this app on the Play store. It seems that whenever my Samsung Galaxy S plays a video from this game; the game crashes and restarts itself. This happens if I press yes to the tutorial prompt and when I enter the museum (the game is unplayable with these crashes).

Does anyone know a fix to this? I've tried reinstalling the app and restarting my device.

Hi! I never had this problem on my SGS… Have you tried to uninstall and reinstall the app ?

vorpal318 said:

Yes I have, several times. What vers are you running? I'm on the unofficial ICS package which I think might be the problem. Do videos load correctly for you? My videos loads for 2-3 seconds then the app restarts. However I've found that if I tap quickly I can skip the videos and play the game. I will never be able to see the win/lose videos though :(

 I have this problem as well on the Samsung Galaxy SIII. I just got the phone and bought this and oh what a pain to find I can't play it.

 Doing some research online, I've found it's an issue with other games that have embedded video. Unfortunately, I haven't found a solution. Will post a solution as soon as I find it and no one else has resolved the issue.

I have a similar, probably related problem (on NATPC M009S MID tablet, running current version of ICS) that's been posted before: whilst the game doesn't crash when it goes to to play a movie, it just fails to play the movie.

It's possibly down to the format of the movies used (mp4) for the game, that information and possible workaround/s can be found in this thread…

http://www.fantasyflightgames.com/edge_foros_discusion.asp?efid=268&efcid=30&efidt=574538

But, as I've said there, manually modifying files shouldn't be necessary, especially for a paid for product, and that perhaps it's something more general (if it's an Android ICS OS problem over an FFG problem).

 OK, tried those suggestions but they didn't work however I did get an explanation as to why it isn't working on my phone which is that the latest version of Icecream Sandwich has issues with HD games and applications. In the US, there's a patch available now called Jellybean that should sort it out. Unfortunately, I am in the UK so I'll just have to wait it seem.