|Better Than Ever
Announcing a Convenient New Customer Service Resource
|News | Published 23 May 2012|
Since its founding, FFG has built a solid reputation for great customer service. Today, we present the next evolution of this commitment.
Fantasy Flight Games is pleased to unveil the new Damaged/Missing Components Service, an online resource designed to make some of your customer service experience quicker and more convenient!
Games are often complex products with lots of parts, and while we want every game to be perfect -- unfortunately a small percentage of products may be afflicted by damaged and/or missing components. We take servicing such issues very seriously, and strive to provide replacement assistance that is as fast and painless for you as possible. With this new service, you'll remain constantly informed, receive email updates during the replacement process; and you can even visit the Parts Request Service to get a quick and easy status update on your outstanding request!
We Hope You’ll Never Have To Use It
Although we sincerely hope you’ll never have to use it, we hope the Damaged/Missing Components Service will give you peace of mind in knowing that it’s there if you need it. To submit a component request, simply enter your contact information into our brief online form along with the part or parts you need for any FFG games. For damaged parts, upload a photograph of your damaged parts to make your request as clear as possible.
Our customer service team will review your request, applying the same level of excellent personal attention as we have done in the past.
Need to make a request? Access Customer Service through the “More...” drop-down list at the top of the page. If you have questions about the process, please contact us at firstname.lastname@example.org.